What to do if...
If you have flu, cold or COVID-19-like symptoms, fever or a dry cough, or think you have been exposed to COVID-19:
- Try to self-isolate.
- Call 8-1-1 to ask about medical assistance and screening for testing.
- If you don’t have a phone, outreach workers and shelter staff can help.
- Inform staff immediately of your symptoms and maintain a distance from others.
If you have underlying health issues such as TB, Hepatitis, HIV or diabetes or are immuno-compromised, and you are concerned about exposure to COVID-19 at clinics, hospitals or shelters:
- Take the same measures as you do to avoid influenza, colds and other illnesses.
- Wash your hands regularly and avoid touching your face.
- Try to have at least a two-week supply of medications on hand.
- View more information for people with chronic conditions
- Call 8-1-1 for medical information.
- For non-medical information, call 1-888-COVID19 (1- 888-268-4319).
If you are having severe difficulty breathing (struggling to breathe or only able to speak in single words) or severe chest pain:
- Call 9-1-1, or ask someone to call for you.
If you have to self-isolate or quarantine, but do not have anywhere safe to go or any supplies:
- Inform outreach or shelter staff of your situation.
- Call the hotline: 1-888-COVID19 (1 888-268-4319).
- Buddy up when you are using.
- COVID-19 is passed by droplets. Stay 2m (6.5 ft) from your buddy to avoid passing the virus.
- Using with a buddy is safer than using alone.
If you need prescription medication, access to overdose prevention sites or opioid agonist therapy (suboxone, methadone):
- Ask for help. Talk to a pharmacist or addictions doctor.
- Try to have a supply of the medications you need (such as opioid agonist therapy).
- Refills may be available directly through your pharmacist or by phone without having to see your physician.
Please note: some public spaces like libraries, recreation centres, community centres and stores may be closed. Please reach out and ask for help if you need it.
